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I contacted Xuan several months before our cruise to Vietnam but he was already booked. He arranged, however, for my family to have three full day tours with other guides. The ship would be visiting three ports: Phu My, Nha Trang, and Chan May, and a different guide would meet us at each port.
I had hoped to be able to go on tours with Xuan, and knew nothing about the guides he would find for us, so I was a bit apprehensive. I did not need to be. Each guide was professional and, along with a driver, each did an outstanding job. We felt that we were in good hands. Mr. Dien (HCMC), Mr. Tri (Nha Trang) and Mr. Sang (Danang/Hoian) were our guides. Each guide met us with a driver and comfortable air conditioned van.
We especially wanted to enjoy Vietnamese food but since we have allergies to nuts and shellfish, two items often found in Vietnamese food, we needed the guides to help us avoid these items. The guides were able to help us enjoy Vietnamese food safely.
Also, in addition to helping us explore the places described in other reviews, and have unique experiences like very memorable trishaw ride in Saigon's Chinatown, we were especially impressed with Mr. Dien's boundless energy, his clear description of the Thien Hau temple and the numerous other places we visited and economic realities in Vietnam today, and the great pho he found for us for lunch. During our second tour, we were particularly impressed with Mr. Tri's (Tyler's) perfect English, his clear response to questions we had regarding Vietnamese culture, and his bringing us to what was probably our best meal of the trip (which included perfect spring rolls at a delightful restaurant perched beside the Cai River. Finally, during our third stop, we were happy that Mr. Sang found a very nice coffee shop in Hoi An, helped us thoroughly explore the Marble Mounts, was patient with our shopping diversions, and (like the other guides) helped us take photos so we would remember our tour.
In summary, we would certainly recommend Tour with Xuan - even if Xuan is not available when you visit.